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Privacy Policy for Natural Balance (

This Privacy Policy describes how we (Natural Balance, “we” or “us”) collect and use information pertaining to each of our unregistered visitors and registered users, including users with Paid Services (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use Natural Balance's website and related services (collectively, the “Services”).


The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights.  This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at


1. What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way - Personal Information (which could be used to uniquely identify an individual). We may use software tools (such as Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages and page interaction information - Non-personal Information (which is non-identifying).

2. How do we collect this information?


When you conduct a transaction on our website such as a subscription to online classes, purchase a class pass, book a consultation or service, subscription to our newsletter or fill in a contact form, as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the specific reason requested only e.g. replying to an inquiry, sending information regarding online classes or sending our newsletter.


3. Why do we collect this information?


We collect such information for the following purposes:

  1. To provide and operate our services (online classes, newsletter, reply to communication);

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To create aggregated statistical data and other aggregated and non-personal information, which we may use to provide and improve our respective services; 

4. How do we store, use, share and disclose your site visitors' personal information?

Natural Balance is hosted on the platform. provides us with the online platform that allows us to sell or share our products and services to you. Your data is stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by Natural Balance (such as PayPayl and Stripe) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Your information is never shared with third party services.


5. How do we communicate with our site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to uphold our services, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or telephone

6. Social Media Features and Framed Pages:


Our Services include certain Social Media features and widgets,  single sign on features, such as the  “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.

7. How do we use cookies and other tracking tools?

Natural Balance uses Cookies which are small pieces of data stored on your browser when you visit our site, they are used to keep track of your movements and actions Natural Balance website. 


Cookies are implemented in every site built by Wix, including Natural Balance. Take a look at the table below to view which cookies Wix implements on this site:





8. Getting a copy of your data

In accordance with the GDPR, you may request a copy of your data that Natural Balance has collected. This may take 48-72 hours to process. You will then be emailed your file, or if it is too large for email a suitable, mutually agreed data sharing service (such as Google Drive or Dropbox) may be used. To request a copy of your data please email

9. Withdrawing your consent for data

In accordance with the GDPR, you may request that Natural Balance permanently delete your data that has been processed on our site. This may take 48-72 hours to process, you will be emailed with confirmation that your data has been deleted. To request deletion of your data please email


10. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


11. Questions and contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or phone on +6421 933 667.

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